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Event detail:

Spitch’s participation at CX2020 III Edition

17 octobre 2019
Event
17
October
2019
Location:
Milan
Organizer:
CMI Customer Management Insights
Location: Milan
Organizer: CMI Customer Management Insights

Spitch’s participation at CX2020 III Edition

Spitch’s participation at CX2020 III Edition

On October 17th, 2019, Spitch was a Gold Sponsor of CX2020 in Milan.

During the event, Spitch brought an exceptional testimonial: Gregorio Uglioni, Head of Transformation Operation Services of Swisscard AECS GmbH. Introduced by Piergiorgio Vittori, Spitch Global Development Director and Country Manager Italy, UK&I, Gregorio told about Swisscard and Spitch joint experience in the implementation of a Natural Language voice solution, in which customers, once they have expressed the reason of their contact, are automatically routed to the most appropriate operator for the given reason. Thanks to this solution, Swisscard received the "Golden Headset Award 2018", Innovation category.

Would you like more information? Please contact Rosa Maria Molteni, Spitch Italy Marketing and Communication Manager, via email.