Spitch for Public Sector | How Spitch helps public sector companies get more efficient.

Customers already using spitch products

Deliver Better Digital Experiences
for Constituents

Only 17% of public sector organizations believe their digital transformation initiatives are successful (KPMG). Our goal is to improve this situation with powerful omnichannel solutions built on the latest conversational AI.

Solutions for Public Sector

Automated Information Provision and Processing of FAQ

Deliver state-of-the art accuracy in automated FAQ processing for local government offices in voice and text, information provision to residents to improve contact center efficiency, and deliver better customer and employee experiences. Inform the public 24/7 about public administration offices’ working hours, as well as documents and action items required for specific needs. Use the full power of retrieval-augmented generation (RAG) and LLMs to serve the public effectively in all channels like website text bots and voice-driven Virtual Assistants.

GenAI-Augmented Government Omnichannel Self-Service

Give people the flexibility to get help on their own in appointments scheduling, receiving inquiry status information, ordering government services, and a broad range of other tasks in the voice or text channel of their choice. The Spitch platform helps deliver more personalised and intuitive self-service experiences that automate routine issues and take pressure off your contact center agents.

Compliance Monitoring for 100% of Conversations

Spitch Speech Analytics helps monitor compliance with government regulations in service provision round the clock, measuring the level of citizens’ satisfaction, adherence to scripts, and many other parameters. The Spitch conversational AI platform enables effective compliance monitoring not only in remote channels like voice or text, but also in offline face-to-face conversations, if required in accordance with the applicable legislation.

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

Our AI agents perform call summarization and categorization with precision that surpasses human capabilities, enabling your team to focus on more creative and high-value tasks. This indispensable tool operates seamlessly with or without call recording, strictly adhering to applicable legislation and internal policies. It ensures confidentiality, discretion, and rigorous compliance, while simultaneously enhancing both customer and employee experiences.

Benefits of Spitch for Public Sector

Boost Public Sector Efficiency Today

Customers already using spitch products

Deliver Better Digital Experiences
for Constituents

24/7 Call Handling

20-25% Automation

100% Compliance Monitoring

PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries

Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen

Spitch’s intelligent Virtual Assistants helps Schaffhausen’s road traffic office answer common questions

Intelligent Voice Assistant Providing Services 24/7 and Improving Experience

PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries

Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen

Spitch’s intelligent Virtual Assistants helps Schaffhausen’s road traffic office answer common questions

Intelligent Voice Assistant Providing Services 24/7 and Improving Experience

PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries

Explore How Government and Non-Profit Institutions Use Spitch

Automated Information Provision and Processing of FAQ

GenAI-Augmented Government Omnichannel Self-Service

Compliance Monitoring for 100% of Conversations

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

Experience the Spitch Advantage for Public Sector

Reduced Waiting Times

Improved Employee Productivity

Call Centre Automation

Multi-Lingual Capabilities

PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries

Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen

Spitch’s intelligent Virtual Assistants helps Schaffhausen’s road traffic office answer common questions

Intelligent Voice Assistant Providing Services 24/7 and Improving Experience

PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries

Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen

Spitch’s intelligent Virtual Assistants helps Schaffhausen’s road traffic office answer common questions

Intelligent Voice Assistant Providing Services 24/7 and Improving Experience

PagoPA Enhances Customer Support with Spitch’s Virtual Assistant for Payment Status Inquiries

Boost Public Sector Efficiency Today

Customers already using spitch products

Deliver Better Digital Experiences for Constituents

24/7 Call Handling

20-25% Automation

100% Compliance Monitoring

Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen

Explore How Government and Non-Profit Institutions Use Spitch

Automated Information Provision and Processing of FAQ

GenAI-Augmented Government Omnichannel Self-Service

Compliance Monitoring for 100% of Conversations

AI-driven Automated Call Summarization and Categorization for CRM Updating and Compliance

Experience the Spitch Advantage for Public Sector

Reduced Waiting Times

Improved Employee Productivity

Call Centre Automation

Multi-Lingual Capabilities

Intelligent voice technology relieves the burden on the residents’ office in Kreuzlingen

Deliver Better Digital Experiences
for Constituents