Agent Assistant Suite

Agent Assistant Suite provides a complete AI-powered set of the most important desktop applications and tools that contact center agents need in one unified workspace. The Suite significantly enhances the Employee Experience (EX) and positively impacts the Customer Experience (CX) by simplifying the process for agents to meet customer needs. It also helps transform the CX approach from agent-centric to AI-centric.

Knowledge Base:

Knowledge inputs for well-informed and proactive customer service

Chat Platform:

Agent interface for easy and impactful text chat interactions

Voice Biometrics:

Widget to keep customers’ ID constantly verified

Speech Analytics:

Support tool analyzing interactions and providing real-time prompts

Agent Assistant Suite’s centerpiece is a unified agent desktop – a workspace that contains all the tools the agents need:

Need to decrease costs while enhancing productivity and experience by providing an intelligent UI to cut the time wasted by agents switching between applications?
Want to boost sales by providing agents with insights into customers' interests?
Are you ready to anticipate customer desires to increase customer satisfaction level?
Wondering how to improve security by continuous customer verification during the conversation?

Cost Savings

Raise CSAT level

Sales Increase

Improve Security

Capabilities

Having everything on one screen means that agents are able to focus on the call or chat instead of jumping through multiple apps and systems to get the right info.
Customer identity remains verified continuously throughout conversations. Interactions are analyzed in real time by Speech Analytics (SA) for both meaning and sentiment/CX.
Agents get relevant prompts at the right time in both voice and text channels improving the quality of customer communication and support.
Up-sell/cross-sell opportunities are not missed and relevant prompts with options and proposals from the Knowledge Base are generated automatically.
Newly-hired agents are able to start helping customers more quickly, improving the level of job satisfaction and reducing new hire attrition rates.
Lower incidence of inconsistent data and compliance issues caused by keying errors and skipped procedures.

Key advantages of Agent Assistant Suite

All-in-One — unified workspace for agents
AI-powered — based on seamlessly integrated products and tools from Spitch and third parties
Omnichannel — voice and text all in one

End-to-end solution — seamless integration with all the products in Spitch’s portfolio
Business-focused approach — suitable tools to maximize business impact

Added value of AA:

Unified agent desktop is a smart UI interface placing all the tools on one screen to ensure smooth and seamless work

Empowering agents with an easy-to-use and feel-good workspace to deliver the best CX

AI-powered optimization of existing resources leads to improved business performance

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Agent Assistant Suite

Capabilities

Key advantages of Agent Assistant Suite

Added value of AA:

Agent Assistant Suite One Page